Plans and billing
What Free, Growth, Business and Enterprise include, what they cost in your currency, and how upgrades, renewals and cancelling work.
Your plan is under Settings → Billing. Only the business owner can change it. Features your plan doesn't include stay visible with a lock badge, so you can see what an upgrade adds before you pay.
What each plan includes
| Plan | Includes |
|---|---|
| Free | A basic online store (home page, product pages and checkout), orders and the till, up to 50 products, 1 location, 1 person |
| Growth | Unlimited products, collections, store pages and Sell Anywhere links, WhatsApp, Instagram and Facebook orders, automations, reputation, 5 people, 3 locations |
| Business | Everything in Growth, unlimited people, 10 locations, automation conditions, the API and webhooks |
| Enterprise | Everything in Business, unlimited locations and a white-label store without "Powered by Kivo". Talk to us for a price |
Archived products don't count towards the 50-product limit on Free.
Prices
Prices are monthly, in your country's currency.
| Country | Growth | Business |
|---|---|---|
| Nigeria | ₦15,000 | ₦45,000 |
| Ghana | GH₵150 | GH₵450 |
| Kenya | KSh 1,300 | KSh 3,900 |
| Uganda | USh 37,000 | USh 110,000 |
| South Africa | R180 | R540 |
Upgrading
Choose a plan in Settings → Billing and pay on a secure checkout page: Paystack in Nigeria, Ghana, Kenya and South Africa, and Flutterwave in Uganda. The new features turn on as soon as the payment is confirmed.
If you upgrade partway through a month, you pay only the difference for the days left, and your renewal date stays the same.
Until online payments launch in your country, billing runs in test mode: choosing a plan switches you to it straight away with no charge, and Billing says so.
Renewals
- Card: Kivo renews your plan on the same card each month.
- Mobile money or bank transfer: you get a reminder three days before renewal, with a Pay now button.
If a renewal fails, your features keep working for 7 days while Kivo retries. After that, the business moves to Free. Every payment is listed under Payment history.
Moving to a lower plan or cancelling
A downgrade or cancellation takes effect at the end of the month you've already paid for. Until then, Keep plan undoes it. When the lower plan starts, features it doesn't include are locked again; your products, orders and customers stay in Kivo.
Need help with billing?
If online payment isn't available in your country yet, or you want an Enterprise plan, email the support address shown in Settings → Billing.