# Kivo

> Sell in your shop, on WhatsApp and online from one system. Kivo keeps products, stock, orders, customers and payments in sync across every channel. Kivo is the commerce operating system for African businesses, built for Nigeria, Uganda, Ghana, Kenya and South Africa.

Kivo is a web app (it works on phones, tablets and laptops) for businesses that sell physical products. Merchants sign up at https://kivohq.com/register. Every merchant gets a public online storefront at https://kivohq.com/{store-name}, with shareable product pages, collections and checkout, and those storefronts are listed in the sitemap.

## What Kivo does

- **Point of sale**: Search or scan, pick variants and take payment in seconds on a laptop, tablet or phone. Sales keep recording offline and sync when you are back online.
- **WhatsApp, Instagram and Facebook selling**: Answer WhatsApp, Instagram and Facebook in one inbox and send a product or payment link from the same screen.
- **Online storefront**: A storefront at your own link, live in minutes, with shareable product pages, collections and checkout.
- **Inventory and orders**: Every sale from any channel updates the same stock, the same customer and the same books, the moment it happens.
- **Morning Brief**: Kivo reads your sales, stock, payments and reviews overnight and hands you a short list of what matters, each with the button that fixes it. Ask your business a question in plain words and get an answer from your own data.
- **Payments and reconciliation**: Link your business account and Kivo matches transfers to orders, flags transfers with no order and settlement mismatches, and handles partial payments, refunds and returns.
- **Product verification**: Print a Kivo QR label on every product. Buyers scan it to see who made it, which batch it came from and whether it has expired, and unusual scan patterns are flagged as possible copies.
- **Team, automations and reviews**: Invite staff with roles and an audit trail, automate routine work, and collect and publish customer reviews.

## Countries, currencies and payment methods

- Nigeria (NGN: Paystack, Flutterwave, Bank Transfer, USSD, Cash)
- Uganda (UGX: MTN Mobile Money, Airtel Money, Bank Transfer, Cash)
- Ghana (GHS: Paystack, MTN Mobile Money, Bank Transfer, Cash)
- Kenya (KES: M-Pesa, Flutterwave, Bank Transfer, Cash)
- South Africa (ZAR: Paystack, Card, Bank Transfer, Cash)

## Pricing

- Free: free
- Growth: ₦15,000 a month
- Business: ₦45,000 a month
- Enterprise: priced on request

## Frequently asked questions

- **What is Kivo?** Kivo is a commerce operating system for African businesses. It brings point of sale, WhatsApp and social selling, an online storefront, inventory, orders, customers and payments into one app, so a sale on any channel updates everything else.
- **Who is Kivo for?** Any business that sells physical products, from one person selling on WhatsApp to a brand with several shops, a team and an online store. Kivo stays simple at the start and grows with you.
- **Do I need internet to use the POS?** Not all the time. If your connection drops, the POS keeps recording sales on your device and syncs them as soon as you are back online.
- **Which countries does Kivo support?** Nigeria, Uganda, Ghana, Kenya and South Africa today, each with its own currency, tax settings and local payment methods.
- **Can I sell on WhatsApp with Kivo?** Yes. Connect WhatsApp Business, Instagram and Facebook to one inbox, turn chats into orders and send product or payment links without retyping anything.
- **Do my customers need to download an app?** No. Your storefront, product links, payment links and verification pages open in any phone browser, and receipts can go straight to WhatsApp.
- **How much does Kivo cost?** Kivo has a free plan for getting started. Paid plans add unlimited products, the online storefront, social selling, more team members and locations, and can be changed or cancelled any time.
- **Can my staff use Kivo too?** Yes. Invite your team, give each person a role, and see who did what in the audit trail.

## Help docs

- [Getting started](https://kivohq.com/docs/getting-started.md): Set up your business and find your way around Kivo.
- [Home](https://kivohq.com/docs/home.md): Your daily snapshot of sales, profit, low stock and recent orders.
- [Ask and the exception inbox](https://kivohq.com/docs/ask-and-exceptions.md): Ask questions about your business in plain words, and see everything that needs your attention in one list.
- [How Kivo messages your customers](https://kivohq.com/docs/customer-messages.md): Which channel payment links, reminders, replies and review requests go out on, and why a customer might get an email instead of a WhatsApp message.
- [Sell / POS](https://kivohq.com/docs/sell-pos.md): Ring up in-person sales at the counter, take any payment type, run cash shifts and keep selling offline.
- [Orders](https://kivohq.com/docs/orders.md): Create orders for chat and phone sales, send payment links, fulfil, deliver, refund and handle returns.
- [Products](https://kivohq.com/docs/products.md): Add products with photos, prices, variants and stock, group them into collections and share them anywhere.
- [Customers](https://kivohq.com/docs/customers.md): Keep every buyer's contact details, orders, notes and marketing consent in one profile.
- [Online Store](https://kivohq.com/docs/online-store.md): Your free storefront, how buyers check out and pay, and how to customise it.
- [Social selling and Sell Anywhere links](https://kivohq.com/docs/social-selling.md): Share products to WhatsApp Status, Instagram and Facebook, and create links that take buyers straight to checkout.
- [Inbox](https://kivohq.com/docs/inbox.md): Answer WhatsApp, Messenger and Instagram chats in one place, and turn a chat into a paid order.
- [Reputation](https://kivohq.com/docs/reputation.md): See and answer customer reviews, ask happy buyers for new ones, and bring in Google and Facebook reviews.
- [Campaigns and discounts](https://kivohq.com/docs/campaigns.md): Plan marketing messages to customer segments and create discount codes.
- [Automate](https://kivohq.com/docs/automate.md): Build workflows that react to orders, payments, stock and customers, such as payment reminders and order updates.
- [Money](https://kivohq.com/docs/money.md): Payments, expenses, payouts, money still owed, and checking that every payment matches an order.
- [Inventory](https://kivohq.com/docs/inventory.md): Stock levels at every location, adjustments, suppliers and purchase orders.
- [Insights](https://kivohq.com/docs/insights.md): Reports on revenue, profit, channels, products, customers and payments.
- [Trust](https://kivohq.com/docs/trust.md): Get your business verified, earn trust badges, and give products QR codes buyers can scan to check them.
- [Integrations](https://kivohq.com/docs/integrations.md): Connect payment, messaging, social, delivery, marketplace, banking, accounting and marketing services to Kivo.
- [Settings](https://kivohq.com/docs/settings.md): Business details, locations, payments, delivery, team roles, security, billing, the API, the audit log and your data.

## Links

- [Kivo home page](https://kivohq.com)
- [Create an account](https://kivohq.com/register)
- [Privacy policy](https://kivohq.com/privacy)
- [Terms of service](https://kivohq.com/terms)

## Optional

- [All help docs in one file](https://kivohq.com/llms-full.txt)
- [Sitemap of every public page and storefront](https://kivohq.com/sitemap.xml)